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Frequently Asked Questions

  • What are your Office Hours?
    Monday- Friday 9 am to 7 pm Saturday 9 am to 5 pm (Appointments Only)
  • Are in-office visits available?
    Yes, we currently provide telepsychiatry services and in office visits available by appointment only.
  • What is your cancellation policy?
    One full business day (24 hours prior not counting weekends) notice is required when canceling an appointment. Appointments that are canceled or missed without 24-hour notice will be charged the appropriate cancellation fee. No future appointments will be scheduled until your fee is paid. All new evaluations scheduled on a Monday will have their credit card charged for the full appointment fee the Thursday prior to their appointment. Your appointment time is reserved for you. We do not double book appointments. If you do not cancel your appointment in advance or do not show up for it, we are unable to see another patient because the time slot was allotted specifically for you.
  • Can I call or email you?
    PHONE CALLS Yes, we now have dedicated staff members standing by the phone to answer your calls. If we are not able to answer at the moment, please leave a detailed message as to the nature of your call. We will respond to any messages as soon as possible. If calls are increasing in duration and frequency, this may be a sign that you need to be seen sooner. You may be asked to schedule an earlier follow-up appointment. Non-emergency calls or extended telephone consultations during office hours that otherwise would have necessitated a visit may be charged. Please note that if you have an emergency, please call 911 or go to the nearest emergency room. E-MAIL E-mail is not a secure method of communication and should not be used to discuss private health information. Please call the office or make an appointment if you have private health information that you would like to discuss. Patients are also encouraged to utilize the Spruce App for faster and secure communication with our office and provider.
  • What are your payment policies?
    Payment is due prior to services being rendered. Credit cards will be kept on file to bill for no-shows and cancellations. We will verify your insurance benefits before the date of service. You can also contact your insurance company to verify/confirm benefits, especially out-of-network benefits for outpatient mental health services.
  • What insurances are you accepting?
    We are currently accepting United Healthcare (UHC) and the plans under UHC such as Optum, Oscar, United Behavioral Health, Avmed, Oxford, UMR. Cigna, Aetna and Florida Blue (BCBS). At the moment we do accept cash for services. If your current insurance company will reimburse you for out-of-network providers, we can provide a superbill which you can submit to the insurance company for possible reimbursement of a portion of the fee.
  • What is the best way to communicate with the provider in a HIPPA compliant platform?
    The best way to contact your medical provider is to download the Spruce App for secure and private HIPPA compliant communication. Send a text message to the office phone #407-974-6539, you will then receive a text message which will instruct you on how to download the spruce app. You can also click on the Spruce Link below to download the software
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