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Privacy Policy
Effective October 23, 2026
Still Waters Psychiatry PLLC ("we," "us") respects your privacy. This policy explains what information our website, stillwaterspsychiatry.com, collects and how we use it. How we use and protect health information as your healthcare provider is described in our Notice of Privacy Practices.
Do not use this website for emergencies. If you are in crisis, call or text 988, call 911, or go to the nearest emergency room.
1. Information you choose to give us
Our website no longer has a contact form. If you call, email, or message us, we receive the information you choose to share. Please do not send health details by regular email. Current patients, please use Spruce to message us about your care.
Earlier contact form. Messages previously sent through our website contact form are kept securely as required by law.
Appointment requests. The “Book an Appointment” and “Patient Portal” buttons take you to IntakeQ, a separate secure system we use for scheduling, intake forms and records. Information you enter there is protected health information and is handled under our Notice of Privacy Practices, not this website policy.
2. Information collected automatically
When you visit the site, our host, Wix, automatically records basic technical information such as your IP address, browser and device type, pages viewed, and the date and time of your visit. We use Wix’s built-in analytics only to count visitors and see which pages are visited in total.
Temporary notice: A Google Ads conversion tag from an advertising campaign we ended on September 26, 2026 is still loading on this website while our website provider removes it. Until it is removed, Google may receive the address and title of pages you view, your IP address, and browser and cookie identifiers. We are not running ads, we do not use this information to identify you, and we have asked for the tag to be removed. We do not use the Meta (Facebook) Pixel, TikTok, or Google Analytics.
3. Cookies
The site uses cookies that Wix needs to run the site securely, plus Wix’s first-party analytics cookies to count visits. Until the Google Ads tag described above is removed, Google may also set cookies. Our cookie-consent tool, Usercentrics, stores your cookie choices. You can change your choices using the cookie settings button on the site, or block or delete cookies in your browser. Blocking cookies may affect how some pages work.
4. How we use information
We use information to respond to you, schedule and coordinate care, run and secure the website, keep required records, and meet legal obligations.
5. Who we share it with
We do not sell your information. We share it only with service providers acting for us — Wix (website hosting), Spruce Health (practice messaging), IntakeQ (scheduling and patient portal), and Usercentrics (cookie consent) — and when required or allowed by law, for example in response to a valid court order. Until the Google Ads tag described in Section 2 is removed, Google also receives the limited website data described there. Where these vendors handle protected health information, we have business associate agreements with them.
Links to other sites (such as Psychology Today or review sites) are governed by those sites’ own policies.
6. Security and retention
We use administrative, technical and physical safeguards suited to the information we handle. No internet transmission is completely secure. We keep information as long as needed for practice operations and as required by healthcare recordkeeping laws, then delete it securely.
7. Children
The website is not directed to children under 18. A parent or guardian should contact us about care for a minor.
8. Your choices
You may ask what website information we have about you, or ask us to correct or delete it, unless we must keep it by law. We will verify your identity before acting. Patients have additional rights described in our Notice of Privacy Practices.
9. Contact us
Still Waters Psychiatry PLLC, Attn: Privacy Officer, 300 N Ronald Reagan Blvd, Suite 204, Longwood, FL 32750. Phone: 407-974-6539. Email: info@stillwaterspsych.sprucecare.com.
10. Changes
We may update this policy. The effective date at the top shows the current version.